Reviews

Service was excellent. Gracianna Raymond kept me informed on the repairs.

Way too expensive and way too long for just a simple oil change. Hour and 20 mins for an oil change at a dealership is ridiculous. Moving forward I'm going to pursue other options for services.

The service manager Gracianna worked hard to make sure that my truck was taken care of and fixed properly in a timely manner and I am very grateful that she made sure of that.

I was very upset that I had to drive 70 miles round trip, THREE times, to fix a damaged tire (that was under warranty).

Young woman handling our bill at check out was very helpful She helped with coupon she very pleasant and efficient

Left grease prints on door and side of truck

It was very much a comfortable, straight forward - no hassle experience. My brief dealings with Andrea Wessling told me that she really understands the lost art of customer service.

The service manager really knows her stuff. She was prompt and knowledgeable at all times.

The service department at Lee GMC in Auburn Maine is wonderful! My husband is a lobsterman and gutter installer and can’t be without his truck. On a Wednesday morning we had a trailer load of lobster traps that needed to be brought to the ocean. We moved the truck to the trailer and once it was hooked the truck didn’t start. After trying several times we had to have it towed. We reached out to service manager, Gracianna, who always goes above and beyond for us and knows how important it is to have this truck running. We just can’t be without it. We know there are appointments already scheduled for customers as well and Gracianna told us it may be the following week before it could be fixed. Of course she did everything she could to get it diagnosed the next day, Thursday. We were pretty sure it needed a starter and in fact that is what it needed. They had the starter and were able to locate a connector from a nearby dealer. Gracianna advised it was possible we could get the truck back the next day (Friday) as there was a cancellation. Well the team did even better than that! The technician stayed a little late on Thursday to get it fixed the same day it was diagnosed. This all happened the day after it was towed over. Another service advisor, Craig, called a little after 5:00pm advising it was ready for pickup. We were able to pay over the phone and pick it up not long after. We cannot thank Gracianna, Craig, and the technician, enough for working a miracle and getting this new starter put in the day after it died. As my husband is self employed and needs this truck, we are so very grateful for the care and understanding the three of them showed us! Life happens and at times very unexpectedly. The service team at Lee GMC came through so my husband only had one day without his truck. We can’t say THANK YOU enough!!

The purchase of my new truck was easy and fast, my salesman worked with me and answered any and all questions I had and made me feel like I was in the drivers seat